Refund & Returns Policy
Last Updated: September 15, 2026
Our Print-on-Demand Return Policy
Thank you for supporting Christ Church Preschool through our online store. Many of the products we sell are print-on-demand, meaning they are produced specifically after an order is placed rather than being stocked as standard inventory.
Because of the made-to-order nature of these products, returns, exchanges, and refunds are reviewed on a case-by-case basis. We cannot guarantee a return, exchange, or refund simply because an item is no longer wanted, the wrong size was selected, or a customer changes their mind.
Please Review Your Order Carefully
Before submitting your order, please carefully review the product, color, size, quantity, personalization if applicable, and shipping address.
Because production may begin shortly after an order is submitted, we cannot guarantee that changes or cancellations can be made after checkout.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, contains a manufacturing or printing defect, or you receive an item different from what you ordered, please contact Christ Church Preschool as soon as reasonably possible.
When contacting us, please provide your name, order number, a description of the problem, and clear photographs showing the item and the issue. We may need this information to work with the print-on-demand fulfillment provider.
After reviewing the circumstances, an appropriate resolution may include a replacement, reprint, refund, store credit, or another reasonable solution.
Sizing and Fit
Customers are encouraged to review any available size charts before ordering apparel. Because print-on-demand clothing is made specifically for the order, choosing an incorrect size does not automatically qualify an item for a return, exchange, or refund.
If you experience a sizing problem, please contact us. We will review the request individually and let you know what options may be available.
Change-of-Mind Returns
Because merchandise is generally made specifically for each order, we are typically unable to accept returns solely because a customer changes their mind, no longer wants the item, or prefers a different color or style.
We understand that unusual circumstances occur, however, so you are welcome to contact us. Requests will be evaluated individually.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as quickly as possible. We will make a reasonable effort to help, but once an order has entered production it may no longer be possible to modify or cancel it.
Lost or Missing Packages
If tracking indicates that an order has not arrived or you believe a package has been lost in transit, please contact us with your order information. We will review the shipment and, when appropriate, work with the fulfillment provider or shipping carrier to determine what options are available.
Refund Method and Timing
If a refund is approved, it will generally be issued to the original payment method when possible. Processing time after a refund is issued may vary depending on the payment provider or financial institution.
Shipping charges may not be refundable unless the refund results from an error, defective product, or other circumstance for which Christ Church Preschool or its fulfillment provider determines reimbursement is appropriate.
Do Not Send Products Back Without Instructions
Please contact us before returning or mailing an item. Print-on-demand merchandise may be fulfilled by a third-party production facility, and returning an item to Christ Church Preschool or to an address shown on a shipping label without authorization may prevent us from properly processing your request.
If a physical return is required, we will provide instructions after reviewing your request.
How to Request Help With an Order
To request a return, replacement, exchange, refund, or assistance with a product problem, please contact:
Christ Church Preschool
54 Bay Street
Glens Falls, NY 12801
Phone: 518-793-2298
Email: ccpsdirectorgf@gmail.com
Please include your order number and enough information for us to understand the issue. Photos may be requested for damaged, defective, misprinted, or incorrect merchandise.
Case-by-Case Review
Our goal is to treat families and supporters fairly while recognizing that print-on-demand merchandise is made specifically for each customer. Each request will therefore be considered based on the circumstances of the order, the reason for the request, the condition of the merchandise, and the options available through our fulfillment provider.
Policy Updates
Christ Church Preschool may update this Refund & Returns Policy as our products, fulfillment providers, or store procedures change. The current version will be posted on this page.